Clicks Are Not Displaying Properly in Dashboard
Please clear your cache and cookies and log out of ShopStyle Collective and log back in. This is often the resolution. If you still see a dramatic drop or change of your click rate, there might be a system error, please submit a request below.
Discrepancy In Order Tracking
The system waits for reporting from the retailer before displaying in accounts. It can take up to 90 days, though it's often sooner than that! Further, sometimes a retailer cannot report a sale as a commission for a few possible reasons:
- The order was canceled
- The order was placed in incognito mode
- A coupon or rebate site was in use and received credit for the order
The best way to prevent this from happening is to encourage your audience to initiate their purchase from your blog!
Discrepancy Between Analytics & Third-Party Tracking Tool
There are a few reasons why you might be seeing a discrepancy between the clicks you see on your ShopStyle Collective dashboard and your third-party analytics platform:
Protection against Low Intent Clicks
Invalid and low-intent clicks can damage your PPC. ShopStyle Collective has several systems in place to reduce the risk of negative impact from these types of clicks to help you get the most out of your performance.
What does this mean exactly?
Imagine that your affiliate link is clicked on over 1,000 times and only 2 of those clicks convert to sales. Over time, low conversion rates like this one can negatively impact your PPC, decreasing the amount you are paid per click. The higher the ratio of readers who click and buy, the better. With this in mind, we have implemented systems that detect and filter out low-intent and invalid clicks to protect your PPC. This protects your click to conversion ratio and in turn, makes sure your click rate stays high! For this reason, you may notice a discrepancy between the clicks on your ShopStyle Collective dashboard and a third-party analytics platform.
Clicks considered low-intent:
- Clicks generated by invalid sources, such as bots, fake accounts, automated programs, or other methods. Find out more about how ShopStyle Collective handles fraudulent clicks here
- Clicks that do not indicate genuine interest
- Repetitive or accidental clicks, such as the second click of a double click or a link is clicked on several times for no apparent reason
- Clicks made in rapid succession, examples include a user quickly clicking on every item you posted (unlikely all of these will convert to sales) or by clicking on the same item rapidly and/or multiple times
- ShopStyle Collective participants clicking on their own links